Terms and Conditions

1. Acceptance of Terms

By accessing or using lablens.co ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree, do not use the Service. These terms apply to all users including registered users, paying customers, and visitors.

2. Description of Service

LabLens is an AI-powered health education tool that allows users to upload lab report PDFs and receive plain-language explanations of test results. The Service:

• Uses artificial intelligence to extract and interpret lab markers
• Provides general health education information based on uploaded reports
• Provides general educational information about lifestyle and diet for general awareness
• Does not diagnose, treat, cure, or prevent any disease or medical condition
• Is not a licensed medical service or healthcare provider

3. Not Medical Advice

All content generated by LabLens, including marker explanations, health summaries, diet tips, and doctor questions, is for general health education purposes only. This content:

• Does not constitute medical advice, diagnosis, or treatment
• Should not replace consultation with a qualified healthcare professional
• May be inaccurate, incomplete, or inappropriate for your specific health situation
• Is generated by AI and has not been reviewed or validated by a licensed medical professional
• Should not be used as the basis for any medical decision

Always consult your doctor, physician, or other qualified health provider with questions about your health. Never disregard professional medical advice because of something you read on LabLens.

4. AI-Generated Content Disclaimer

LabLens uses third-party artificial intelligence models (including Anthropic's Claude) to process lab report PDFs and explain results in plain language. You acknowledge and agree that:

• AI-generated content can be incorrect, outdated, or misleading
• The AI may misread, misinterpret, or fail to extract data from your PDF
• Results may vary between reports even for identical values
• LabLens makes no warranty about the accuracy, completeness, or reliability of AI-generated analysis
• You assume full responsibility for how you use the AI-generated output
• Users are encouraged to verify all extracted marker values against their original lab report. If any value appears incorrect, users should report it via the in-app correction feature or contact support.

5. User Accounts and Eligibility

• You must be at least 18 years old to use this Service
• You are responsible for maintaining the security of your account
• You must provide accurate information during registration
• One free report per person - creating multiple accounts to obtain additional free reports is prohibited
• We reserve the right to suspend or terminate accounts that violate these terms

6. Report Credits and Payments

• Report credits are non-refundable once purchased, except as required by applicable law
• Credits do not expire and can be used at any time while the Service is operational
• Credits are tied to your account and cannot be transferred to another account
• Payments are processed by Razorpay. LabLens does not store your payment information
• In case of a failed analysis due to a technical error on our end, we will restore the credit used
• If an analysis fails twice consecutively for the same report and credit cannot be restored, a full monetary refund may be requested by contacting support@lablens.co — no time limit applies to zero-delivery situations.
• Referral credits are non-monetary, have no cash value, are non-transferable, and cannot be redeemed for money. LabLens reserves the right to modify, suspend, or discontinue the referral program at any time without prior notice.
• We reserve the right to change pricing at any time with 30 days notice to existing users
• All prices displayed on the Service are inclusive of 18% Goods and Services Tax (GST). GST is calculated as part of the displayed price.

7. Service Availability and Discontinuation

LabLens is provided on an "as is" and "as available" basis. We explicitly reserve the right to:

• Discontinue or suspend the Service temporarily for maintenance with reasonable advance notice where practicable
• Modify, limit, or remove any feature of the Service without prior notice
• Perform maintenance that may result in temporary unavailability
• Terminate the Service permanently with at least 30 days' notice to registered users via email

• In the event of permanent discontinuation, we will provide not less than 30 days' written notice to all registered users via email. Any unused report credits will be refunded within 30 days of the discontinuation date at a rate of (amount paid ÷ total credits purchased) × unused credits, via the original payment method.

8. Data and Privacy

• Lab report PDFs are processed temporarily and deleted from our servers after analysis
• Extracted health data and analysis results are stored in your account history
• We do not sell your health data to third parties
• Anonymized, aggregated usage data may be used for internal service improvement. We do not use your identifiable health data to train AI models.
• You can request deletion of your account and all associated data by contacting support@lablens.co
• See our Privacy Policy for full details on data handling

9. Prohibited Uses

You agree not to:

• Upload reports belonging to others without their explicit consent
• Use the Service for any commercial medical practice or clinical decision-making
• Attempt to reverse-engineer, scrape, or misuse the Service
• Create multiple accounts to circumvent the free report limitation
• Upload files containing malware, viruses, or other harmful content
• Use the Service in any way that violates applicable Indian or international law
• Share links generated by users create publicly accessible URLs. LabLens is not responsible for unauthorized access to reports resulting from share links generated and distributed by the user. Users are solely responsible for managing and revoking any report links they share.

10. Limitation of Liability

To the maximum extent permitted by applicable law, LabLens's total liability to any user shall not exceed the amount paid by that user in the three months preceding the claim. Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence. To the fullest extent permitted by law, your use of LabLens is at your own risk.

11. Indemnification

You agree to indemnify and hold harmless LabLens, its operators, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Governing Law

These Terms are governed by the laws of India. Any disputes, claims, or controversies arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Aligarh, Uttar Pradesh, India. You expressly consent to the personal jurisdiction of such courts and waive any objection to venue. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

13. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the new Terms. For material changes, we will attempt to notify registered users via email.

14. Contact

For questions about these Terms, contact us at support@lablens.co.

15. Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the designated Grievance Officer for LabLens is:

• Name: Govind Maheshwari
• Email: support@lablens.co
• Address: Aligarh, Uttar Pradesh, India

Any grievance must be acknowledged within 24 hours and resolved within 15 working days of receipt.